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BBQ Wood chip smoking box
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Free Shipping/No Sales Tax

Orders over $150.00 receive Free Shipping if shipped via UPS Ground to a physical address anywhere in the contiguous United States.

Outdoorlivingshop.com is located in Oregon, a no sales tax state. Therefore, no sales tax of any kind will ever be added to your order, no matter where you live.

If you live in the Portland, Oregon metro area send us an email and we'll arrange to get your order delivered for free!

 

In-Stock Policy (Back to top)

 

While we do our very best to ensure an accurate inventory for your shopping ease, unfortunately product does sell out. This usually happens when two or more customers order the same item at the same time, before our computer has a chance to update itself. If this happens to your order, you will be notified in a timely manner (usually the same or next day), and we will offer you suggestions on the closest thing available.

 

Partial Order Shipments (Back to top)

 

It is Outdoorlivingshop.com standard practice to ship partial orders. Customers will usually be notified on the same day that their partial order is to ship out.
If one of your items is sold out and your order becomes ineligible for free shipping because your order is under $150.00, we will e-mail you for your permission to charge the additional shipping.

 

Returns(Back to top)

 

PRIOR to returning any items, you must email us for a return authorization number.

UNUSED ITEMS, with all of the original tags and packaging must be post-marked to us within 15 days of receiving your order for a full refund, minus $6.00 restocking fee per package shipped. Items that are returned after the 15 day time frame will be charged a 15% restocking fee. We do not accept returns after 30 days. We can refund shipping costs only if the return is a result of our error. Please include a copy of your receipt with an explanation for your return along with your merchandise.

ALSO, please pack the items being returned in safe and secure packaging to insure their safe delivery.  Only items received in their original condition will receive credit.

Please Note: Any of following items cannot be returned and will be refused if shipped to us for the purpose of a return.

  • Special Orders are non-returnable
  • Food is non-returnable
  • Candles and books are non-returnable

Send all eligible returns along with a copy of your receipt and Return Authorization number to:

Outdoor Living Shop
Attn: Internet Returns
3300 NW 185th Ave. #231
Portland, Oregon
97229

 

Security (Back to top)

 

Here at Outdoorlivingshop.com, the security of your personal information is very important. Please take a moment and learn how Outdoorlivingshop.com protects you and your vital information through every step of the order process.

 

Privacy Policy

Outdoorlivingshop.com or any of our business partners will not disclose customer information to third parties.

 

Information Security

All credit card numbers are encrypted when the order is placed using 128-bit SSL encryption. You can see at which point the shopping cart encrypts your information by the little yellow padlock that appears in the lower right corner of your browser. Your credit card numbers, personal information and order information are only decrypted after they reach our order processing computers. This information is not held in clear text on any website or server.

 

 
 
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